1. Introduction

Welcome to The Gentle Hub. By using our website and purchasing products, you agree to these Terms and Conditions. Please read them carefully.

2. Our Role as a Marketplace

The Gentle Hub acts as a marketplace platform that connects customers with independent third-party vendors. While we facilitate the transaction, the vendors are responsible for the products listed, their quality, and the shipping of their items.

3. Orders and Fulfillment

When you place an order, you are purchasing products directly from the respective vendor. The vendor is responsible for packing and shipping your items. The Gentle Hub is not liable for any delays, damage, or issues arising from the shipping process managed by individual vendors.

4. Payment and Pricing

Prices for products are set by vendors. We facilitate payments through our secure gateway. We are not responsible for any price discrepancies or stock errors made by the vendors.

5. Returns and Refunds

As products are sold by independent vendors, return and refund policies are determined by each specific vendor. Please check the vendor’s shop policy before purchasing. If you have an issue, please contact us at our support email, and we will assist in mediating with the vendor.

6. Limitation of Liability

To the extent permitted by Malaysian law, The Gentle Hub is not liable for any direct, indirect, or incidental damages resulting from your use of this marketplace or the products purchased. Our liability is limited to the amount of the marketplace commission or service fee received for the specific transaction.

7. Governing Law

These terms are governed by the laws of Malaysia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

 

8. Contact Information

Questions about the Terms of Service should be sent to us at thegentlehub26@gmail.com.
Our contact information is posted below:

 
The Gentle Hub
thegentlehub26@gmail.com
Bandar Puchong Jaya, Selangor
202603216619 (TR0347803-A)